Delivery policy
1. DELIVERY AREAS
Sticky Pad® ships worldwide, subject to carrier availability and local regulations.
Some destinations may be temporarily unavailable. Eligible countries are displayed during checkout.
2. ORDER PROCESSING TIMES
Orders are prepared and shipped within 1 to 3 business days after payment confirmation.
Orders placed:
week-end
Public holidays
They are processed the next business day.
3. DELIVERY TIMES
Delivery times vary depending on the destination:
Metropolitan France: 2 to 5 business days
Europe: 3 to 8 business days
International (outside Europe): 5 to 15 business days
These timeframes are indicative and may be extended in the event of:
Large crowds
Customs controls
Exceptional circumstances beyond our control
4. DELIVERY COSTS
The delivery charges are:
Calculated automatically during the ordering process
Depending on the destination and weight of the package
Free delivery offers may be available from time to time.
5. CUSTOMS DUTIES AND TAXES
For deliveries outside the European Union:
Customs duties, local taxes, or import fees may be required.
These fees are the sole responsibility of the client.
Sticky Pad® has no control over these fees and cannot predict their amount.
6. ORDER TRACKING
Once the order has been shipped, a confirmation email will be sent to you with a tracking number, when available.
Tracking allows you to follow the parcel's journey until its final delivery.
7. LOST, STUCK OR DELAYED PARCELS
Sticky Pad® cannot be held responsible for:
Delays related to carriers
Customs blockages
Import refusals specific to certain countries
If you have any problems, you can contact us at:
We will do our best to assist you with the carrier.
8. DELIVERY ADDRESS
The customer is responsible for the accuracy of the delivery information provided when placing the order.
Sticky Pad® cannot be held responsible:
Due to an address error
Regarding a returned or undelivered package due to an incorrect address
The customer will be responsible for the return shipping costs.
9. DAMAGED PACKAGE
In case of receiving a damaged package:
Take photos of the package and the product
Contact us within 48 hours of receipt
Send the items to 📩 contact@stickypad.fr
Any claim made after the deadline may be refused.
10. ABSENCE AT THE TIME OF DELIVERY
In case of absence at the time of delivery:
The carrier may make another attempt or drop off the package at a collection point.
If the package is returned to us, the customer will be responsible for the reshipping costs.